1. Terms of Service
1.1. Scope
These Terms of Service (“Terms”) govern your use of Nerds2U services (“Services”), including technical support, remote assistance, on-site visits, diagnostics, and related technology services. By booking or using our Services, you agree to be bound by these Terms.
1.2. Definitions
• “Nerds2U”, “we”, “us” or “our” refers to the provider of IT support Services.
• “Customer”, “you” or “your” refers to the individual or business receiving Services.
• “Website” means the Nerds2U.com website, including all content and features.
2. Service Engagement
2.1. Booking and Provision
Services are provided following your request via the Website, phone, or other communication channels. We will confirm the appointment and type of Service (remote or on-site) before proceeding.
2.2. Customer Responsibilities
You must:
• Provide accurate information about the issue;
• Allow access to devices for remote or on-site resolutions;
• Provide necessary credentials (where appropriate and secure);
• Ensure lawful authority to permit access to systems.
3. Fees and Payment
3.1. Charges
Service fees are as set out on the Website at the time of booking or as agreed in writing between you and Nerds2U.
3.2. Payment Terms
Payment is due at the time of service completion unless otherwise agreed in writing. Prepaid support packs must be used within the stated validity period.
3.3. Cancellation
You may cancel or reschedule a booked Service with at least 24 hours’ notice. If cancelled after this period, a cancellation fee may apply.
4. Service Guarantee
4.1. “No Fix, No Fee”
If we are unable to resolve the specific issue identified at the appointment, and the work was carried out in accordance with our standard procedures, the Service charge will be waived.
4.2. Exclusions
This guarantee does not cover parts, third-party costs, hardware replacements, or follow-up work for unrelated issues.
5. Liability and Warranty
5.1. Standard of Service
We warrant that Services will be provided with reasonable care and skill. Other warranties are excluded to the extent permitted by law.
5.2. Limitation of Liability
To the maximum extent permitted by law, Nerds2U is not liable for:
• Indirect, special, or consequential loss or damage;
• Loss of data, revenue, or business interruption;
• Third-party costs;
Our total liability for direct loss or damage is limited to the amount you paid for the affected Service.
6. Intellectual Property
All materials, content, and software provided by Nerds2U remain our property or that of our licensors. You may not reproduce, distribute, or commercialise these materials without written consent.
7. Website Terms of Use
7.1. Acceptance
By using the Website, you agree to these Terms and to comply with applicable laws.
7.2. Intellectual Property
Content on the Website, including text, graphics, logos, and software, is owned or licensed by Nerds2U. You may only use it for personal, non-commercial purposes.
7.3. External Links
The Website may contain links to third-party websites. We do not endorse or control the content of any linked site and are not responsible for its content or privacy practices.
7.4. Cookies
The Website may use cookies and similar technologies to improve functionality and user experience. You may disable cookies in your browser settings, though some features may be affected.
8. Complaints and Contact
If you have questions about these Terms or our privacy practices, or wish to make a complaint about how your personal information has been handled, please contact:
Email: contact@nerds2u.gi
Phone: +350 5400 6032
9. Governing Law
These Terms are governed by and construed in accordance with the laws of the jurisdiction in which Nerds2U is registered. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts of that jurisdiction.
10. Updates to These Terms
We may update these Terms at any time by publishing the revised version on our Website. Continued use of our Services and Website constitutes acceptance of those updated Terms.
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