Your Local Tech Support Experts

Technology powers almost every part of life and business today, but when it stops working, it can disrupt everything. Nerds2U was created to make expert tech help simple, reliable and accessible for everyone. Whether it's your home setup or your business systems, we’re here to make sure your technology works the way it should.

We provide professional, friendly support both remotely and on-site so you get the help you need, when and where you need it.

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Nerds2U was founded with a simple idea:

it should be easy to get

help with technology.

Too often, people and businesses struggle

with tech issues because support is complicated,

expensive, or simply inaccessible.

Nerds2U was founded with a simple idea: it should be easy to get help with

technology. Too often, people and

businesses

businesses struggle with tech issues

because support is complicated,

expensive, or simply inaccessible.

Bringing qualified, experienced technicians directly to you!

Either online or in person, from basic setup to advanced troubleshooting, we’ve helped thousands of customers get back on track, restoring systems, securing networks, and removing the frustration that comes with tech.

No Fix, No Fee
If we can’t fix the issue diagnosed, you don’t pay for the time spent.*

Flexible Delivery
Remote assistance or on-site visit depending on your needs.

Transparent Pricing
Clear fees explained before work begins.

Book an appointment

* Terms apply based on the service booked and issue diagnosed.

Remote Support That Works Around You

At Nerds2U, remote support is a core part of how we help customers quickly and efficiently. Many technology issues can be resolved without the need for an on-site visit, saving time, reducing cost and getting you back up and running sooner.

Secure, Transparent and Easy
We only connect with your approval, use trusted tools and never access your systems without your knowledge. There is no permanent access left behind.

Remote support allows us to respond quickly to common issues such as software problems, performance issues, email setup, security checks and general troubleshooting.

Remote Support for Homes and Businesses

For businesses, this means less downtime and minimal disruption to staff.
For home users, it means quick help without having to rearrange your day.

Remote support is one of the ways Nerds2U delivers flexible, practical and modern IT assistance.

Support You Can Trust

Remote support at Nerds2U is built on trust, transparency and professionalism. Our goal is not just to fix the issue, but to give you confidence in how your technology works.

Whether you need quick assistance or ongoing support, our remote services are designed to fit around your needs.

Why Choose Nerds2U

No Problem Too Big or Too Small

Whether you have a simple startup issue or a complex hardware fault, we’ll investigate thoroughly and find the right approach.

Fast and Convenient

We offer flexible booking options and aim to resolve your issue as quickly as possible, often the same day depending on availability.

Friendly, Clear Communication

We explain what’s wrong in everyday language and keep you informed every step of the way.

Fair and Transparent Pricing

You’ll know the cost before work begins. If we can’t fix the issue diagnosed, you won’t be charged for the service (conditions apply).

Simple Pricing. Flexible Support.

Choose the level of support that fits your needs. Nerds2U offers clear, upfront pricing with no surprises.

Basic

Fast help for everyday computer issues.

Ideal for quick fixes, troubleshooting and common problems resolved remotely or in short visits.

Remote diagnosis and fixes

Software and system troubleshooting

Email and basic network issues

General advice and performance fixes

Recommend upgrades that deliver benefits

£50/30-min (Remote)
£85/30-min (On-site)

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Plus

Comprehensive care for performance, security and stability.

Designed for users who want their system properly checked, cleaned and optimised.

Full system health check and tune-up

Virus and malware removal

Operating system repair or reinstallation

Data backup setup

Hardware diagnostics

From £120 (service-based pricing)
£80–£150 for data recovery
£50 diagnostic (credited if repair proceeds)

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Priority

Advanced support with faster response and extended care.

For urgent issues, complex problems or when downtime is not an option.

Priority same-day service (subject to availability)

After-hours and weekend appointments

Advanced troubleshooting and recovery

Item replacement (parts charged separately)

Extended on-site support sessions

£110/30-min (After hours)
£60–£90/30-min (Advanced labour)
£40 priority same-day surcharge

Book now

Nerds2U Prepaid Support Packs

15-30 min per session

£50-£150 per session

Fee depending on severity, after hours and weekends

Secure remote connection for software, performance, network, and system fixes

On-Site charges are billed in minimum 30 minute increments after the first 60 minutes

Technician visit to home/office, includes evening/weekend appointment

Guaranteed same-day response (subject to schedule)

5 hours remote or on-site

£380

Saves £40

Essential 5-Hour Pack

10 hours support

£720

Saves £130

Standard 10-Hour Pack

20 hours support

£1,350

Saves £250

Premium 20-Hour Pack

Book a appointment

Important Notes

Booking & Payment: Book online or call us with a description of the issue. Payments accepted by cash, card via Square, PayPal, or Stripe. We provide a clear quote before the work begins.

Remote support is often the most cost-effective way to resolve issues.

On-site travel is included within Gibraltar.

Parts & hardware are charged separately based on actual cost.

No fix, no fee applies to diagnosed issues where no solution is found.

Book an appointment

View all services

Let’s book a 5-minute call with our support team

Book a free call

Your Local Tech Support Experts

Bringing qualified, experienced technicians directly to you!

Remote Support That Works Around You

No Problem Too Big or Too Small

Fast and Convenient

Friendly, Clear Communication

Fair and Transparent Pricing

Simple Pricing. Flexible Support.

Basic

Plus

Priority

Let’s book a 5-minute call with our support team

I have a specific request.

Share more details with Nerds2U.

Missed Black Friday? We’ve got you.

Your Local Tech Support Experts

Bringing qualified, experienced technicians directly to you!

Remote Support That Works Around You

No Problem Too Big or Too Small

Fast and Convenient

Friendly, Clear Communication

Fair and Transparent Pricing

Simple Pricing. Flexible Support.

Basic

Plus

Priority

Let’s book a 5-minute call with our support team

I have a specific request.

Share more details with Nerds2U.

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Missed Black Friday? We’ve got you.