1. Introduction
Nerds2U is committed to protecting your privacy and handling your personal information in a transparent and secure manner. This Privacy Policy explains how we collect, use, store and disclose personal information when you interact with our website, book services or receive IT support from us.
By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Who We Are
In this Privacy Policy, references to “Nerds2U”, “we”, “us” or “our” mean the Nerds2U business entity providing IT support services.
References to “you” or “your” mean any individual or organisation whose personal information we collect.
3. Personal Information We Collect
We may collect personal information including, but not limited to:
1. Contact details such as name, email address, phone number and address
2. Booking and service information including appointment details and service history
3. Payment and billing information
4. Device and technical information provided to diagnose or resolve issues
5. Website usage data including IP address, browser type and pages visited
6. Communications between you and Nerds2U, including emails and call records
We only collect personal information that is reasonably necessary to provide our services or operate our website.
4. How We Collect Personal Information
We collect personal information when you:
1. Book or enquire about services
2. Contact us by phone, email or online forms
3. Use our website or interact with digital content
4. Receive remote or on-site IT support
5. Subscribe to marketing communications where consent is provided
Some information may be collected automatically through cookies and analytics tools when you visit our website.
5. How We Use Personal Information
We use personal information to:
1. Provide and manage IT support services
2. Schedule appointments and communicate with you
3. Process payments and invoices
4. Diagnose, resolve and follow up on technical issues
5. Improve our services, systems and website
6. Meet legal and regulatory obligations
7. Send service updates and, where consent is given, marketing communications
We do not use your personal information for purposes unrelated to our services.
6. Disclosure of Personal Information
We may disclose personal information to:
1. Technicians and contractors engaged to deliver services
2. Third-party service providers such as payment processors, software tools and hosting providers
3. Professional advisers including accountants and legal advisers
4. Regulatory or law enforcement authorities where required by law
We do not sell or rent personal information to third parties.
7. Overseas Disclosure
Some third-party service providers we use may store or process data outside your country of residence. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place to protect your personal information.
8. Security of Personal Information
We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
However, no method of transmission over the internet or electronic storage is completely secure and we cannot guarantee absolute security.
9. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to meet legal and regulatory requirements. When information is no longer required, it is securely deleted or anonymised.
10. Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if you believe the information is inaccurate, incomplete or out of date.
Requests can be made using the contact details below. We may require verification of identity before processing requests.
11. Marketing Communications
If you have opted in to receive marketing communications, you may opt out at any time by following the unsubscribe instructions included in the communication or by contacting us directly.
We will not send marketing communications without appropriate consent where required by law.
12. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve functionality and user experience. Cookies help us understand how visitors use our website so we can improve performance and content.
You can control or disable cookies through your browser settings. Disabling cookies may affect website functionality.
13. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. You should review their privacy policies independently.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on our website with an updated effective date. Continued use of our website or services after changes are published constitutes acceptance of the updated policy.
15. Complaints
If you believe we have breached your privacy rights or mishandled your personal information, you may contact us using the details below. We will investigate complaints and respond within a reasonable timeframe.
16. Contact Details
If you have questions about this Privacy Policy or how your personal information is handled, please contact:
Email: contact@nerds2u.gi
Phone: +350 5400 6032
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